Returns & Warranty

Return Policy



通过一个产品购买的物品authorized dealershould be returned to the authorized dealer based on their return policy.


If you ordered or received an incorrect item, please email or call our office. Ideally a new item will be ordered and sent to you. When we receive your returned item you will be issued a credit. If an item is sent back for an exchange, please allow 3-5 business days after receipt for the replacement to be processed.





  • All returned items must be in new condition, in their original unaltered box and must include all parts including accessories, packing material, warranty cards and manuals.
  • manbetx手机客户端登陆系绳工具不对返回的商品留下的个人数据或物品负责。
  • manbetx手机客户端登陆系绳工具一世s not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.



    To speed up the process, please locate and provide the order number from the order confirmation email you received when you placed your order.要申请退货,请使用下面的表格

    * indicates required field

    The easiest way to upload a copy of your receipt is by taking a photo or screenshot of it and uploading that. Alternatively, you can also print it to a PDF.

    可接受的文件类型:Doc,DocX,PDF,TXT,GIF,JPG,JPEG,PNG 最大文件大小:2MB


    If you need to cancel an order, please contact Tether Tools immediately by phone. If the order has already been processed to ship it cannot be canceled. However, you can return the item for a refund. See Return policy.

    Damaged / Missing Items Upon Delivery

    Damaged in delivery: If you’ve found damage to the package or if merchandise is missing, please keep the original shipping carton andcontact us一世mmediately so we can issue a damage claim with the carrier. Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

    如果商品损坏,请在交货清单上进行符号,并将该人员提供商品标志。Contact us在48个工作时间内报告损坏。

    失踪一世tems:所有缺少的项目索赔必须在交付的5个工作日内报告。Contact usto report a missing item from your shipment.

    International Orders

    Duties and Taxes

    International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Brokerage fees or custom clearance charges may be imposed by the carrier. These charges must be paid by the recipient. We have no control over these charges and cannot predict what they may be. In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.


    manbetx手机客户端登陆系绳工具stands behind all of our products. We’re committed to quality and build our products with only the highest quality materials. All products are covered by one of the following three warranties. Please review the product page for which warranty applies.

    Lifetime Warranty

    manbetx手机客户端登陆系绳工具warrants all products covered under the Lifetime Warranty shall be free from defects in material and workmanship and are covered for the life of the product. Wear and tear are not covered under our warranty policy.


    manbetx手机客户端登陆系绳工具warrants all products covered under the 1-year warranty shall be free from defects in material and workmanship and are covered under a limited 1-year warranty. Wear and tear are not covered under our warranty policy.



    Without Warranty

    Software does not carry a warranty. Once purchased, software is not able to be returned. All non-Tether Tools brand products and software are subject to the manufacturer’s warranty.

    Terms of Warranty

    manbetx手机客户端登陆系绳工具warrants its products to be free from defects in workmanship and materials for the defined period above from the date of purchase. If the products are determined by Tether Tools to be defective or fail to meet minimum published specifications, they will be replaced free of charge at Tether Tools’ sole discretion. Except for such repair or replacement, Tether Tools will not be held responsible for any direct, indirect incidental, consequential cost or damage. Wear and tear is not covered. Should there be a warranty claim, you may be asked to produce your proof of purchase with the returned merchandise; therefore, it is recommended that the buyer keep their receipt. Products returned for repair and not covered by warranty will be charged Tether Tools’ standard repair rates. Customer is responsible for shipping costs. This limited warranty is to be interpreted under the laws of the State of Arizona, U.S.A.

    All warranty items may require a proof of purchase and/or itemized receipt for exchange. If any defects are identified, products may be exchanged for the exact same new product by contactingcustomersupport@TetherTools.com在指定的保修期内。

    As the original owner, you can be sure we have you covered. If you have not yet registered your product, please fill out our产品注册表。如果您有任何问题请联系我们


    The Tether Tools team is here to help you. Please check out our经常问的问题并随时联系我们: